Before
Several systems, several versions of the visitor
Tickets, members, and donors did not automatically remain the same person.
Case study · Museum
How Arlington Museum of Art brought its operations together with Benevolate.
Arlington, Texas. A cultural institution running visitors, members, and donors as one relationship instead of a stack of tools.
The organization
Arlington Museum of Art
AMA is a museum in Arlington, Texas. On Benevolate, visitor activity, membership, and giving are meant to describe the same people.
Watch
How they changed operations with Benevolate.
The challenge
Disconnected operations
Visitor check-in, membership, giving, and reporting used to live in separate tools. Staff were the integration.
Why Benevolate
One operational record
Admissions, membership, and philanthropy on a connected platform, not another export ritual.
Implementation
Switching without starting from nothing
Migration, configuration, training, and launch are part of how Benevolate is implemented.
After Benevolate
One connected workflow
- 01Ticket
Timed admission and walk-up in one operation.
- 02Visit
Check-in is a constituent event.
- 03Member
Benefits validate at the same desk.
- 04Donor
Development can see the relationship.
Results
One museum. Four+ systems replaced.
Visitor check-in, membership, giving, and reporting used to live in separate tools. They now run as one operation inside Benevolate.
What changed for visitors
Arrival should be a scan and a welcome, not a reconstruction of which list they are on.
What changed for staff
Membership, tickets, and gifts should not require three lookups for one person.
What changed for leadership
Reporting can live in Benevolate instead of a monthly merge of vendor exports.
“We were using too many systems to perform our day-to-day work. Having all of our potential donors in one spot has made a huge difference in how we think about philanthropy.”
Chris Hightower
President & CEO · Arlington Museum of Art